Privacy Policy
EV Doctor ("we", "us") provides remote diagnostics and expert support for new energy vehicles. This policy explains how we collect, use, and protect personal data when you use our website, mobile app, and related services. We align our practices with the GDPR (EU General Data Protection Regulation) for users in the EEA, UK, and Switzerland, and apply equivalent transparency standards for users in the Middle East and Africa.
1. Data controller
EV Doctor (operated by the entity listed in the Apple App Store / Google Play developer account) is the data controller for personal data processed through this website and app.
Privacy enquiries: privacy@evdoctors.net
Data Protection Officer: dpo@evdoctors.net
2. Where your data is stored
If you are in the European Economic Area (EEA), UK, or Switzerland, your account data, vehicle records, consultation content, and diagnostic uploads are stored and processed on servers located in Frankfurt, Germany (EU region). We do not transfer your personal data outside the EU/EEA unless adequate safeguards apply (e.g. Standard Contractual Clauses).
Users in the Middle East may have data processed in the UAE (Dubai region) in line with applicable PDPL requirements. Users in other regions are assigned the closest available region at registration.
3. What we collect
- Account information: email address and password hash
- Vehicle information: model, year, optional VIN
- Service content: consultation messages, photos, AI diagnosis inputs
- Device data: push notification token, app language, country
- Technical logs: security and service-quality logs (IP address, timestamps)
- Website contact form: name, email, message (only if you submit the form)
4. Legal bases (GDPR Art. 6)
- Contract — providing the service you request (diagnostics, manuals, expert chat)
- Legitimate interests — fraud prevention, security, product improvement
- Consent — marketing communications and optional analytics where shown separately
- Legal obligation — compliance with applicable law
5. How we use your data
We use personal data to operate the EV Doctor platform, deliver AI and human diagnostic support, send service notifications, improve our knowledge base, and comply with legal obligations. We do not sell your personal information or share it for cross-context behavioural advertising.
6. Your rights
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Rectify inaccurate data
- Erasure ("right to be forgotten")
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time (in-app: Settings → Privacy & consent)
- Lodge a complaint with your local supervisory authority (EU users)
To exercise these rights, use in-app settings or email privacy@evdoctors.net. We respond within 30 days.
7. Account deletion
You may delete your account in the app under Settings → Delete account. This permanently removes your sign-in credentials. Some records may be retained as required by law or for legitimate dispute resolution for a limited period.
8. Retention
We retain account data while your account is active and for a limited period after deletion as required by law. Consultation media may be deleted sooner upon request.
9. Cookies (this website)
This marketing website uses minimal cookies. If we enable analytics, we will request consent via a cookie banner before placing non-essential cookies. Essential cookies may be used for security and form submission.
10. Third-party processors
We use contracted service providers (hosting, email, push notification delivery) who process data only on our instructions and under data processing agreements.
11. Children
EV Doctor is not directed at children under 16. We do not knowingly collect data from children.
12. Changes
We may update this policy. Material changes will be notified in-app or by email where required. Continued use after the effective date constitutes acceptance of the updated policy.
13. Contact
EV Doctor · privacy@evdoctors.net
Support: support@evdoctors.net
Website: https://evdoctors.net