Terms of Service
These Terms govern your use of the EV Doctor website and mobile application ("Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.
1. Service description
EV Doctor provides vehicle manuals, AI-assisted fault analysis, and remote expert consultation for new energy vehicles. The Service is informational and supportive — it is not a substitute for manufacturer-authorised repair procedures, high-voltage safety training, or mandatory recalls.
2. Eligibility
You must be at least 16 years old and able to form a binding contract in your jurisdiction.
3. Account security
You are responsible for maintaining the confidentiality of your credentials and for activity under your account.
4. Acceptable use
You agree not to misuse the Service, upload unlawful content, attempt unauthorised access, or interfere with other users.
5. Professional disclaimer
AI outputs and remote advice are provided in good faith based on available information. Always follow OEM safety procedures and local regulations for high-voltage work. EV Doctor is not liable for repair decisions made solely on app content without qualified on-site assessment.
6. Subscriptions and payments
Paid features, when enabled, are billed according to in-app pricing and platform (Apple/Google) terms. Refunds follow the applicable app store policy.
7. Intellectual property
Manuals, software, and branding remain the property of EV Doctor and its licensors. You receive a limited, non-exclusive licence to use the Service for personal or internal business purposes.
8. Termination
You may delete your account at any time in Settings. We may suspend accounts that violate these Terms or pose security risks.
9. Limitation of liability
To the maximum extent permitted by law, EV Doctor is not liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the claim, or €100 if no fees were paid.
10. Governing law
These Terms are governed by the laws applicable to the operating entity listed in the app store listing, without regard to conflict-of-law principles. Mandatory consumer protections in your country of residence remain unaffected.