Structured service manuals
Brand and model-specific guides in English — wiring, maintenance, and common fault trees for BYD, Chery, and expanding catalogues.
Built for Europe · Middle East · Africa
Remote diagnostics for new energy vehicles — faster, clearer, workshop-ready.
EV Doctor connects independent workshops, used-car dealers, and EV owners to structured manuals, AI-assisted fault analysis, and certified remote technicians — without waiting for OEM back-office support.
✓ GDPR-aligned privacy
✓ EU data residency option
✓ BYD · Chery · multi-brand coverage
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AI Diagnosis
Photo + symptoms → probable causes & next steps
iOS app · Android coming soon
Why EV Doctor
Professional-grade EV support — without the OEM bottleneck
Designed for repair shops and mobility businesses that need reliable answers on Chinese and global NEV platforms.
AI-first triage
Describe symptoms or upload photos. Receive ranked probable causes, self-check steps, and risk levels before escalating to a human expert.
Remote expert consultation
Async chat with certified technicians. Share photos, VIN, and DTC context — ideal when on-site tooling is limited or OEM portals are unavailable.
VCI hardware integration
Optional OBD/VCI terminal for live data, battery health snapshots, and workshop-grade readouts synced to the cloud app.
Built for EMEA markets
Multi-language UI, regional privacy controls, and data residency aligned with GDPR, GCC PDPL, and local workshop compliance needs.
Faster bay turnaround
Reduce guesswork on high-voltage systems. Clear escalation paths from owner app to workshop to remote specialist.
App Features
One app for owners, one portal for workshops
Mobile-first workflows that match how independent garages actually operate.
For drivers
Understand warnings before they become breakdowns
Owners capture dashboard alerts, unusual sounds, or charging issues. AI summarises likely causes; experts step in when needed.
Owner app highlights
- Vehicle profile with model, year, and optional VIN
- AI diagnosis with photo upload
- Expert consultation thread with push notifications
- Digital owner manuals by brand & trim
- Account deletion & privacy controls (GDPR-ready)
For workshops
Accept remote cases from your network
Partner garages receive referred consultations, access shared case history, and coordinate with central technical support.
Workshop portal highlights
- Business login & multi-site support
- Incoming case queue with status tracking
- Media and message history per VIN
- Integration path for VCI live-data uploads
- White-label partnership options (Enterprise)
Diagnostics
Three-electric system coverage
Battery · motor · power electronics — the core domains where NEV workshops need structured guidance.
Battery & BMS
State-of-health indicators, isolation faults, thermal events, and charging anomalies. Guidance on safe handling and when to escalate.
Drive motor & inverter
Performance derating, inverter over-temperature, resolver and CAN-related DTC patterns common on imported NEV platforms.
On-board charger & DC-DC
AC charging failures, OBC communication errors, 12 V auxiliary supply issues, and high-voltage interlock diagnostics.
Diagnostic content is continuously updated from field cases and OEM-aligned reference data. Not a replacement for manufacturer safety procedures — always follow local HV training requirements.
Hardware Terminal
EV Doctor VCI — workshop-grade vehicle interface
Compact OBD-II / brand-specific VCI that pairs with the EV Doctor app. Capture live parameters, export session logs, and attach structured data to consultation cases — ideal for independent EV specialists and used-EV inspection lanes.
ConnectivityBluetooth LE · USB-C
ProtocolsISO 15765 · UDS · OEM extensions
Use casesPre-purchase inspection · bay diagnostics
AvailabilityPilot programme — contact sales
EV Doctor VCI Terminal
Get Started
Two paths — one platform
For workshops & dealers
Join our partner network. Receive referred cases, access technical manuals, and offer remote EV support under your brand.
Become a partnerFor EV owners
Download the app, add your vehicle, and get AI guidance or connect to a certified technician when you need human support.
Download the app
Partner Network
Growing workshop coverage across EMEA
Independent EV specialists, multi-brand garages, and used-EV inspection centres.
EU · Independent EV garages
GCC · Pre-purchase inspection
Africa · Fleet & mobility operators
SEA · Export & re-import dealers
Case Studies
Real-world outcomes from the field
Workshop · Germany
Intermittent HV isolation fault on imported BYD
Remote expert identified a moisture-related harness issue using owner photos and VCI snapshot — avoided unnecessary battery module replacement.
Dealer · UAE
Pre-sale inspection for Chery Omoda EV
Used-EV dealer ran AI + manual checklist via EV Doctor before listing. Battery health summary increased buyer confidence and reduced returns.
Owner · UK
Dashboard warning before long trip
Owner uploaded alert photo; AI suggested safe stop and coolant-system check. Workshop appointment booked through partner network.
FAQ
Frequently asked questions
Which vehicle brands are supported?
We prioritise BYD and Chery with expanding coverage for other Chinese and global NEV platforms. Check the in-app vehicle catalogue for your market.
Is EV Doctor a replacement for OEM diagnostic tools?
No. EV Doctor complements OEM systems with manuals, AI triage, and remote expert support — especially where official back-office access is limited or delayed.
How is personal data handled (GDPR)?
We process data under GDPR with EU storage options, explicit in-app consent, and rights to access, delete, and withdraw consent. See our Privacy Policy.
Can workshops white-label the service?
Enterprise partners can receive referred cases under co-branded flows. Contact us for partnership tiers and API integration options.
How do I delete my account?
In the app: Settings → Delete account. You may also email privacy@evdoctors.net for data requests.
Is the VCI hardware required?
No. The app works standalone with photos and descriptions. VCI adds live data for workshops that need session logs and structured readouts.
Contact Us
Talk to our team
Workshop partnerships, VCI hardware pilots, press enquiries, or privacy requests — we respond within two business days.
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